jitaee Privacy Policy

jitaee collects personal data from you directly — when you register, verify your identity, make deposits or withdrawals, contact support, or participate in promotions — and indirectly, through automated technologies such as cookies and server logs as you interact with the platform. We collect only the data that is genuinely necessary for the stated purposes; we do not pursue data collection beyond what is required to operate the jitaee service safely and responsibly.

Account Registration Data: When you open a jitaee account, we collect your full legal name, date of birth, residential address in Bangladesh (city, district, postal code), mobile phone number, and email address. This information forms the core of your player profile and is used to verify your identity and maintain your account in good standing.

Identity Verification (KYC) Data: To comply with our Know Your Customer obligations, we collect copies of government-issued identity documents such as your Bangladesh National Identity Card (NID), passport, or birth certificate. We may also collect proof-of-address documents and proof of ownership of your payment method (bKash, Nagad, Rocket, or Upay account screenshot). KYC documents are processed securely and retained only for the period required by our data retention policy.

Financial Transaction Data: Every deposit and withdrawal you make on jitaee generates a transaction record that includes the amount in BDT, the payment method used, the timestamp in Bangladesh Standard Time (UTC+6), and a unique transaction reference. We do not store full card numbers or mobile banking PINs — payment processing is handled by your chosen payment network.

Gaming Activity Data: jitaee logs all game sessions, bets placed, game outcomes, bonus activations, wagering progress, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

Device and Technical Data: When you access jitaee, our servers automatically receive your IP address, browser type and version, operating system, screen resolution, device type (desktop, mobile, tablet), referring URL, and pages visited within jitaee.com. This technical data helps us secure your account, detect fraud, and optimise the platform for Bangladeshi users across different device types.

Communication Data: If you contact jitaee support via live chat or email, we retain records of those communications including the messages exchanged, any attachments submitted, the date and time of contact, and the resolution outcome. These records allow us to maintain service quality and resolve recurring issues efficiently.

Marketing Preferences: If you opt into promotional communications, we record that consent along with the date it was given. We record opt-out requests with equal precision and act on them within 7 days.

jitaee uses the personal data it collects for specific, clearly defined purposes. We do not sell your data to any third party, and we do not use your data for any purpose incompatible with the reasons for which it was originally collected. The primary purposes for which jitaee processes your personal data are as follows:

• Account Administration: Creating, maintaining, and managing your jitaee player account, including processing login requests, updating profile information, and handling account closure or suspension in accordance with our Terms & Conditions.
• Identity Verification and KYC Compliance: Verifying that you meet jitaee's eligibility requirements — particularly the minimum age of 18 years — and confirming the accuracy of the identity and payment information you provide during registration and withdrawal requests.
• Processing Payments: Facilitating BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank. Transaction data is retained for audit, dispute resolution, and anti-money-laundering (AML) monitoring purposes.
• Providing Gaming Services: Delivering game sessions, settling bets, applying bonus credits, tracking wagering progress, and recording game outcomes across all jitaee game categories including cricket betting, live casino, slots, and Joker Poker.
• Fraud Prevention and Security: Detecting and investigating suspicious activity, multi-account abuse, collusion, bot usage, and other prohibited conduct as defined in our Terms & Conditions. Device and IP data are an important input to our risk management systems.
• Responsible Gaming Oversight: Monitoring gaming behaviour patterns to identify potential problem gambling indicators. Where such indicators are detected, jitaee may proactively contact the player, apply deposit limits, or escalate to responsible gaming tools. See our Responsible Gaming Policy for full details.
• Customer Support: Responding to account queries, payment issues, game disputes, and general platform assistance via live chat and email. Support communications are retained to maintain service quality and fulfil dispute resolution obligations.
• Marketing and Promotions: Sending promotional emails, bonus notifications, and seasonal campaign communications to players who have opted in. All marketing use of your data is consent-based and you may withdraw consent at any time.
• Platform Analytics and Improvement: Analysing aggregated usage patterns, game performance data, and device compatibility metrics to improve the jitaee platform for Bangladeshi players. Analytics data is processed in aggregated and anonymised form wherever possible.
• Legal and Regulatory Obligations: Retaining records and cooperating with lawful requests from competent authorities where jitaee is legally required to do so.

Every data processing activity carried out by jitaee rests on one or more recognised legal bases. The applicable basis depends on the nature of the processing and the context in which the data was collected.

jitaee does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.

• Game Technology Providers: jitaee's casino and sports betting platform is powered by third-party game suppliers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers receive the minimum player data required to authenticate your session, record game outcomes, and calculate settlement amounts. Each provider operates under data processing agreements with jitaee and is obliged to protect your data in accordance with industry-standard security practices.
• Payment Processing Partners: Your transaction data is shared with the payment network you select — bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank — to process your deposit or withdrawal. jitaee does not store your full mobile banking credentials or card numbers. Payment partners are independent data controllers for the data they receive through their own systems.
• Identity Verification Services: jitaee may use third-party KYC and identity verification service providers to assist with document verification and age checks. These providers process your identity documents under strict confidentiality obligations and may not use them for any purpose other than the verification services they provide to jitaee.
• Fraud Prevention and AML Platforms: To detect and prevent fraudulent activity and money laundering, jitaee may share relevant transactional and account data with specialist risk management and AML screening services. These services return risk scores or alerts to jitaee and do not use your data for their own commercial purposes.
• Legal and Regulatory Authorities: jitaee will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by a lawful order, legal obligation, or where jitaee determines in good faith that disclosure is necessary to protect the safety of its players or the integrity of its platform.
• Business Transfers: In the event that jitaee undergoes a merger, acquisition, or significant asset transfer, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and of any material change to data processing practices that results from it.

All third parties with whom jitaee shares personal data are required to implement appropriate technical and organisational security measures. Where third parties act as data processors on jitaee's behalf, they are bound by written data processing agreements that restrict their use of your data to the specific services they provide to jitaee.

jitaee uses cookies and similar tracking technologies on jitaee.com to ensure the platform functions correctly, to keep you securely logged in, and to understand how players interact with the site. A cookie is a small text file placed on your device by the jitaee web server; it does not give jitaee access to your device or any data beyond what the cookie itself stores.

The categories of cookies used by jitaee are as follows:

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies; however, disabling strictly necessary or fraud-detection cookies may prevent jitaee from functioning correctly and may result in your session being terminated for security reasons.

jitaee does not currently use third-party advertising or retargeting cookies. If this changes in the future, this Privacy Policy will be updated and players will be notified in advance.

jitaee retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

The following retention periods apply as a baseline:

• Account and KYC Data: Retained for the duration of your active account plus a minimum of 5 years following account closure. This extended retention period reflects our obligation to maintain records for AML, fraud investigation, and potential dispute resolution purposes.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, consistent with standard financial recordkeeping practice.
• Game Session Logs: Retained for 2 years from the date of each session for dispute resolution purposes, then archived or anonymised.
• Customer Support Communications: Retained for 3 years from the date of last contact, or longer where a complaint or dispute remains open.
• Marketing Consent Records: Retained for the duration of your account and for 3 years following account closure or consent withdrawal, to demonstrate compliance with consent obligations.
• Technical and Device Logs: Retained for up to 12 months on a rolling basis, then deleted unless required for an ongoing fraud or security investigation.

Upon account closure, jitaee will begin the data retention countdown from the closure date. Players who submit a verified erasure request will have their data reviewed against the above retention schedules; data subject to a mandatory retention obligation cannot be erased before that obligation expires, but jitaee will confirm in writing what data is being retained and why.

As a jitaee player, you hold meaningful rights over the personal data we hold about you. jitaee is committed to facilitating the exercise of these rights promptly and without undue friction. To exercise any of the rights listed below, contact jitaee at [email protected] with the subject line "Privacy Rights Request" and include your registered account email and the specific right you wish to exercise. We will acknowledge your request within 5 business days and respond substantively within 30 days.

jitaee takes the security of your personal data seriously and implements a layered set of technical and organisational controls designed to protect your data against unauthorised access, accidental loss, alteration, or destruction.

• SSL/TLS Encryption in Transit: All data transmitted between your browser or mobile device and jitaee's servers is protected by SSL/TLS encryption. Look for the padlock symbol in your browser's address bar when accessing jitaee.com.
• Encryption at Rest: Sensitive data fields — including identity document copies, payment method records, and KYC verification outputs — are stored in encrypted form on jitaee's servers.
• Access Controls: Access to player personal data within jitaee's operational systems is restricted on a strict need-to-know basis. Staff access is role-based, logged, and reviewed periodically. No employee has unrestricted access to the full player data estate.
• Two-Factor Authentication (2FA): jitaee offers 2FA on player accounts and strongly encourages all players to enable it. Account access via 2FA substantially reduces the risk of unauthorised login from a compromised password.
• Fraud Detection Systems: Automated risk monitoring systems analyse login patterns, device fingerprints, and transaction behaviour in real time to detect and block suspicious activity before it affects player accounts.
• Incident Response: In the event of a data security incident that affects your personal data, jitaee will assess the incident, take immediate containment steps, and notify affected players without undue delay where the incident is likely to result in a high risk to your rights and interests.

While jitaee takes every reasonable precaution, no online platform can guarantee absolute security. You are responsible for keeping your account credentials — including your password and 2FA codes — confidential. Do not share these with anyone, including individuals who claim to be jitaee support agents. jitaee will never ask for your password.

If you have any questions about this Privacy Policy, wish to exercise one of your privacy rights, or want to raise a concern about how jitaee handles your personal data, please contact our support team using the details below. All data-related queries are handled by the jitaee compliance and privacy team.

Email (plain text — not a link): [email protected]

Please include "Privacy Policy Query" or "Privacy Rights Request" in the subject line of your email, along with your registered account email address and a clear description of your query or request. We aim to acknowledge all privacy-related communications within 5 business days and to resolve them within 30 days.

jitaee reserves the right to update this Privacy Policy as our services evolve, as payment methods change, or in response to changes in applicable guidelines. The effective date at the top of this page will be updated each time a material revision is made. For significant changes, jitaee will provide advance notice to registered players via the account dashboard and, where possible, via email.

Your continued use of jitaee following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept a material revision, you may close your account as described in our Terms & Conditions.